Shipping policy
Last updated: September 11, 2026
At Pijimo, international shipping is designed to be simple and transparent.
Pijimo uses an all-inclusive customer pricing model for destinations where this service is available.
Where applicable, the price displayed at checkout is intended to include:
- the Pijimo product;
- international shipping; and
- applicable customs duties and import taxes.
Our target is to deliver orders in approximately four weeks from the date of purchase.
This is a target timeframe and may vary depending on destination, customs processing, carrier conditions, and other circumstances outside our reasonable control.
1. All-Inclusive Pricing
Pijimo uses a simplified international pricing model.
Where applicable, the price displayed at checkout is intended to cover:
- the product;
- international shipping;
- applicable customs duties; and
- applicable import taxes.
Customers should not normally be required to make an additional payment for customs duties or import taxes upon delivery where these charges have been included in the applicable checkout price.
The exact treatment of duties, taxes, and other import charges may depend on the destination country, applicable law, customs procedures, and the fulfillment method used for the order.
Pijimo may change its prices from time to time.
Price changes apply only to future purchases and do not affect orders already placed and paid for.
2. Order Processing
Orders are prepared after payment has been successfully authorized and the information required to fulfill the order has been received.
Orders are generally processed within 2–5 business days when the relevant product is available for immediate fulfillment.
During periods of unusually high demand, including new character releases, special releases, collaborations, commemorative releases, or unusually high order volumes, processing may take longer.
If a material delay is expected, Pijimo may contact the customer using the information associated with the order.
If a particular product or release has a different preparation or fulfillment timeframe, the applicable timeframe will be communicated before purchase where required.
3. Delivery Target
Pijimo's target is to deliver orders in approximately four weeks from the date the order is placed.
This timeframe is an estimate and is not an unconditional guarantee of a particular delivery date.
The overall delivery timeframe may include:
- order processing;
- preparation and fulfillment;
- international transportation;
- customs processing; and
- final-mile delivery.
Delivery may take longer due to:
- customs processing;
- carrier delays;
- weather;
- transportation disruptions;
- public holidays;
- local delivery conditions; or
- other circumstances outside Pijimo's reasonable control.
Pijimo nevertheless maintains its fulfillment operations with the approximately four-week target in mind.
If Pijimo becomes aware that it cannot meet an applicable shipping or delivery representation, it will provide any notice, cancellation option, refund, or other remedy required by applicable law.
4. Shipping Partners
Pijimo ships internationally from Türkiye using established logistics networks.
Our logistics operations may be facilitated through Navlungo, together with international and destination-country carriers.
The carrier used for a particular order may vary depending on the destination and available logistics service.
Packages may be transferred between carriers during international transportation.
5. Customs and Import Taxes
Applicable customs duties and import taxes are intended to be included in the applicable checkout price where Pijimo offers all-inclusive delivery to the destination.
Customers should not normally be required to pay additional customs duties or import taxes upon delivery where those charges have already been included in the order price.
If a carrier, customs authority, or other party requests a payment that appears to duplicate a charge already included in the order, please contact:
before making the payment whenever reasonably possible.
Pijimo will review the situation and assist in resolving the issue where appropriate.
Pijimo will not intentionally:
- undervalue shipments;
- misrepresent shipment contents; or
- declare purchased products as gifts.
6. Customs Clearance and Destination Requirements
Although applicable duties and taxes may be included in the purchase price, customs authorities may still require information or documentation to process a shipment.
If information is reasonably required from the customer to complete delivery or customs clearance, Pijimo may contact the customer.
Failure to provide information reasonably required for delivery may cause a shipment to be delayed or returned.
Pijimo may restrict shipping to destinations where legal, customs, import, biosecurity, carrier, sanctions, or operational requirements make delivery unavailable or impractical.
7. Returned or Undeliverable Shipments
A shipment may be returned to Pijimo if:
- the customer provides an incorrect or incomplete address;
- the customer refuses delivery;
- the customer fails to collect the shipment within the carrier's applicable holding period;
- the customer fails to provide information reasonably required for delivery or customs clearance; or
- delivery is otherwise prevented by circumstances attributable to the customer.
Where a shipment is returned for reasons attributable to the customer, any applicable refund will be determined in accordance with the Refund & Return Policy and applicable law.
Where permitted by applicable law, documented costs directly resulting from the customer's actions may be deducted from an otherwise eligible refund.
Pijimo will not make deductions prohibited by applicable consumer law.
8. Tracking
After dispatch, Pijimo will generally provide tracking information by email.
Tracking information may take up to 48 hours to become active after dispatch.
Tracking information may be temporarily limited while a shipment is moving between countries or undergoing customs processing.
9. Address Accuracy
Customers are responsible for providing an accurate and complete delivery address.
Please verify:
- full name;
- street and number;
- apartment or unit number;
- city;
- postal code;
- state or region; and
- telephone number where required for delivery.
If you notice an error, contact:
as soon as possible.
Pijimo will make reasonable efforts to correct an address before fulfillment or shipment, but cannot guarantee that changes will be possible once an order has entered the shipping process.
10. Damaged Packages
If your package or Pijimo arrives damaged, please retain the original packaging and contact us as soon as reasonably possible.
Please provide photographs or video showing, where applicable:
- the outer package;
- the original product packaging;
- the product; and
- the damage.
Please do not discard the packaging until the matter has been reviewed.
This information may be used to evaluate the issue and, where appropriate, assist with a carrier claim.
Defective or damaged products are handled under the Refund & Return Policy.
11. Lost Shipments
If tracking indicates that a shipment may be lost, contact:
Pijimo may assist in opening an investigation with the relevant carrier or logistics provider.
If a shipment is confirmed lost in transit, Pijimo will provide the remedy required by applicable law and, where appropriate, may provide a replacement or refund.
12. Delivered but Missing
If tracking shows that a package has been delivered but you cannot locate it, please first check:
- the usual delivery location;
- with household members;
- building reception or management;
- neighbors; and
- the local carrier.
If the package remains missing, contact Pijimo so that we can assist with reviewing the shipment.
Applicable statutory consumer protections remain unaffected.
13. Shipping Delays
Pijimo's approximately four-week delivery timeframe is a target estimate.
Pijimo will maintain a reasonable basis for any shipping timeframe represented to customers.
If Pijimo becomes unable to ship within an applicable represented timeframe, it will provide any required delay notice, cancellation option, refund, or other remedy required by applicable law.
For U.S. orders, this may include requirements under the FTC Mail, Internet, or Telephone Order Merchandise Rule, which generally requires sellers to have a reasonable basis for advertised shipping timeframes and to provide appropriate options when an order cannot be shipped within the applicable timeframe.
14. International Availability
Pijimo intends to serve collectors internationally.
However, shipping availability may not be available to every country or territory at all times.
Shipping may be restricted where:
- importation is prohibited;
- applicable sanctions or trade restrictions apply;
- carrier service is unavailable;
- customs or biosecurity requirements cannot reasonably be satisfied;
- delivery would violate applicable law; or
- fulfillment would create unreasonable operational or legal risk.
If Pijimo cannot legally or reasonably fulfill an order to a particular destination, Pijimo may cancel the affected order and refund the amount paid, subject to applicable law.
15. Relationship with the Refund & Return Policy
Shipping and delivery matters are governed by this Shipping Policy.
Returns, refunds, defective products, damaged products, and Blind Box return conditions are governed by the Refund & Return Policy.
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights or remedies available under applicable law.
16. Contact
For shipping and delivery questions:
Pijimo / Evegone Mülk Yönetim Limited Şirketi
Email: hello@pijimo.com
Registered Business Address:
Saraybosna Mah. Avukat Nevzat Türkten Cad. No: 6/14
38000 Kayseri, Türkiye