Refund policy

Last updated: September 11, 2026

Pijimo creates collectible art objects designed to be collected, displayed, and experienced as part of an ongoing universe.

Each Pijimo is sold as a Blind Box, meaning that the specific plush colorway or collectible variation contained inside the package is not known to the customer before the package is opened.

Please read this policy carefully before purchasing.

Nothing in this Refund & Return Policy excludes, restricts, or limits any mandatory consumer rights that apply to your purchase under the laws applicable to your transaction.

1. Standard Returns

Except where mandatory consumer law provides otherwise, Pijimo accepts voluntary returns only for products that remain in their original, unopened condition.

To be eligible for a voluntary return under this policy, the product must:

  • remain unopened;

  • have its original packaging intact;

  • have the original tamper-evident seal intact and undisturbed;

  • be unused and in resalable condition; and

  • be accompanied by reasonable proof of purchase.

Pijimo uses a tamper-evident seal on its packaging to indicate whether the original package has been opened or materially interfered with.

Opening the Blind Box, removing or breaking the tamper-evident seal, or materially altering the original packaging may affect eligibility for a voluntary return and may affect the amount refundable where applicable law permits a deduction for diminished value.

Where mandatory consumer law provides a statutory withdrawal or return right, this voluntary return policy does not replace or restrict that right.

2. Blind Box Policy

Pijimo Blind Boxes are intentionally designed so that the specific plush colorway or collectible variation is not known before opening.

The Blind Box element is an essential part of the Pijimo collecting experience.

Accordingly, receiving a different variation from the one a customer personally preferred is not, by itself, a product defect.

Except where mandatory law provides otherwise, Pijimo does not accept voluntary returns, refunds, or exchanges solely because:

  • you do not like the plush colorway you received;

  • you wanted a different colorway;

  • you received a Standard variation instead of another variation;

  • you did not receive a rare variation;

  • you did not receive an Ultra Rare variation; or

  • you changed your mind after opening the Blind Box.

Once the tamper-evident seal has been broken or the Blind Box has been opened, the product will generally no longer qualify for a voluntary return under this policy.

This does not affect statutory rights relating to defective, damaged, incorrect, or non-conforming products.

3. Pijimo Universe, Seasons and Episodes

Pijimo products are part of an ongoing Pijimo Universe.

The Pijimo Universe is designed as a continuing collection of characters and collectible art objects.

ADAM — The First Pijimo is the first permanent character introduced within the Pijimo Universe. Future characters may also become permanent members of the ongoing collection.

Permanent status does not guarantee that a particular product will be continuously available at all times. Availability may depend on stock, production capacity, product updates, operational circumstances, or other legitimate business considerations.

Pijimo may also release products or variations that are:

  • special releases;
  • limited releases;
  • commemorative releases;
  • collaborations;
  • event-specific releases; or
  • other temporary or specially designated collectible variations.

Such releases may have their own availability period, distribution structure, colorway, rarity, or other characteristics, as communicated at the time of release.

The discontinuation or temporary unavailability of a particular product, character, variation, or special release does not by itself constitute a product defect or create a right to return or refund, except where required by applicable law.

Nothing in this section limits any mandatory consumer rights relating to defective, damaged, misdescribed, or otherwise non-conforming products.

4. Statutory Withdrawal and Consumer Rights

Nothing in this policy excludes or limits any mandatory statutory cancellation, withdrawal, return, repair, replacement, refund, warranty, or other consumer right applicable to your purchase.

Where a statutory right of withdrawal applies, you may have the right to cancel your purchase within the applicable statutory period without giving a reason, subject to the conditions and exceptions provided by the applicable law.

For example, certain consumers in the European Union, the United Kingdom, and Türkiye may have statutory withdrawal rights for distance purchases.

Where a statutory withdrawal right applies, opening or handling a product may affect its condition. Where permitted by applicable law, Pijimo may take into account any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Pijimo will assess any such deduction in accordance with the law applicable to the purchase.

Pijimo will not treat the opening of a Blind Box as automatically eliminating a statutory withdrawal right where the applicable law does not permit such an exclusion.

5. Damaged, Defective, Incorrect, or Non-Conforming Products

Please inspect your Pijimo when you receive it.

If your product arrives:

  • damaged;

  • defective;

  • materially different from the product ordered;

  • missing required components; or

  • affected by another manufacturing or fulfillment problem,

please contact us at hello@pijimo.com as soon as reasonably possible.

Because international delivery may take approximately four weeks, Pijimo does not impose an artificial short notification period that automatically eliminates statutory rights.

To help us assess the issue, please provide clear photographs and, where appropriate, video showing:

  • the Pijimo;

  • the product packaging;

  • the shipping package; and

  • the relevant defect, damage, or problem.

In many cases, photographs or video will be sufficient and you will not need to return the product unless Pijimo specifically requests it or applicable law requires its return.

Depending on the circumstances and applicable law, Pijimo may provide a:

  • replacement;

  • repair where appropriate;

  • refund; or

  • other legally required remedy.

Nothing in this section limits any mandatory statutory remedy available to you.

6. Natural Wood Variations

Pijimo uses solid beech wood.

Natural wood is a genuine natural material and may contain variations in:

  • grain;

  • texture;

  • tone;

  • color;

  • small natural markings; and

  • surface appearance.

These characteristics may differ slightly from photographs or from one Pijimo to another.

Such natural variations are inherent characteristics of the material and do not, by themselves, constitute a manufacturing defect or reason for a refund.

This does not exclude claims relating to genuine defects, damage, structural problems, or material non-conformity.

7. Returns for Eligible Products

If you believe you qualify for a return, contact hello@pijimo.com before sending anything back.

Pijimo will provide return instructions where a return is approved or required.

Do not send a product to our registered business address without first receiving return instructions from Pijimo.

Unauthorized returns may be delayed in processing.

Unless applicable law provides otherwise, the customer is responsible for return shipping costs for voluntary returns.

Where a product is defective, damaged, incorrect, non-conforming, or otherwise subject to a statutory remedy, Pijimo will handle return shipping costs in accordance with applicable law.

8. Unclaimed, Refused, or Returned Shipments

Pijimo's displayed price is intended to be all-inclusive for supported destinations, including applicable standard shipping charges, customs duties, and import taxes.

Customers should therefore not normally be required to make an additional payment for standard customs duties or import taxes upon delivery.

If an order is returned because the customer:

  • provided an incorrect or incomplete address;

  • refused delivery;

  • failed to collect the package;

  • failed to provide information reasonably required for delivery; or

  • otherwise caused the shipment to be returned,

Pijimo will assess any refund in accordance with applicable law.

Where permitted by law, documented costs directly resulting from the customer's actions may be deducted from an otherwise eligible refund.

Pijimo will not make deductions that are prohibited by applicable consumer law.

9. Exchanges

Except where required by applicable law, Pijimo does not offer exchanges based solely on a preference for a different Blind Box variation.

If you receive a defective, damaged, incorrect, or non-conforming product, Pijimo will provide the remedy required by applicable law and this policy.

10. Sale and Promotional Items

A sale, promotional price, special release, Ultra Rare variation, or other promotional offer does not remove mandatory consumer rights.

Where applicable law permits a voluntary return restriction for a particular promotional item, that restriction will be communicated at the time of purchase.

11. Refunds

Once an eligible returned product has been received and inspected, Pijimo will notify you whether the refund has been approved.

If approved, a voluntary refund will generally be issued to the original payment method within 10 business days after approval, unless a different period is required by applicable law.

Your bank, card issuer, or payment provider may require additional time to post the refund.

Where a refund is required by applicable consumer law, Pijimo will process it within the legally required timeframe.

If you believe a refund has been approved but has not appeared after a reasonable processing period, please contact hello@pijimo.com.

Where a refund is required because Pijimo cannot fulfill an order within the applicable promised or legally required timeframe, Pijimo will provide the cancellation and refund options required by applicable law.

12. No Waiver of Statutory Rights

Nothing in this policy is intended to:

  • exclude mandatory consumer rights;

  • restrict statutory warranty or conformity rights;

  • prevent a consumer from exercising a legally protected cancellation or withdrawal right;

  • limit remedies that cannot legally be excluded; or

  • require a consumer to waive rights that cannot legally be waived.

Where applicable law provides greater rights than this policy, the applicable law will prevail.

13. Contact

For questions regarding returns, refunds, defective products, damaged products, or consumer rights, please contact:

Pijimo / Evegone Mülk Yönetim Limited Şirketi
Email: hello@pijimo.com

Registered Business Address:
Saraybosna Mah. Avukat Nevzat Türkten Cad. No: 6/14
38000 Kayseri, Türkiye